RETURNS AND EXCHANGES

1. Requirements for Refund & Exchange

With the mission to serve customers with the best hair extension items, K-Hair Factory welcomes your refund & exchange offers when the problem arises. And to make sure we all follow a professional manner, below are some notes for you to get before making any offers of refund and exchange:

• Within 7 days of receiving the packet.
• Hair must NOT have been installed, dyed, permed, tampered or altered in any situations.
• Hair MUST be in its original bundle and NOT be untied at the top.
• Returned packages MUST include a copy of the original invoice.
• Hair MUST be confirmed defected by the company.
• The packets MUST be returned exactly with information that was provided by the K-Hair Company within the allotted time (we do not take credits or refunds if you make any mistake).
• The product MUST be listed as non-customized products (that were not included in our catalogs).

Notification: We will not accept refunds or exchanges for buyer remorse or expired deposit and will not accept your refunds or exchanges which do not follow the requirements. We only issue refunds or exchanges for wrong sent or manufacturing errors only.

K-Hair Factory refund & exchange policy

2. Process of Refund & Exchange

Once you matter the notes above and make sure that your case is suitable for offering refund and exchange, here are the 5 simple steps for you to contact us and have the issue solved:

1. Contact our Customer Service department to issue a refund or exchange.
2. Send pictures or videos of the hair, invoice date to prove that it is refundable (exchangeable) according to the company refund requirements.
3. When the packet was confirmed refundable, customers can start sending the packet back to the information provided by K-Hair company for direct check.
4. After the packet was received by us, we’ll check for defects and termine who is responsible for the faults.

(We’ll stop processing the refund if the packet was not the same as in the pictures or videos that we received earlier)

1. After the items match the conditions and requirements for return and exchange, the company will issue an exchange or refund by Vietnamese Bank account.

3. Shipping Fees for Refund & Exchange

Another important thing to notice when there is a refund & exchange issue is about the fee. The only fee arising here is the shipping fee:

• K-Hair will pay the shipping fees for wrong sent or manufacturing errors only.
• The customers will pay the shipping fees if the product was broken or changed, fixed, etc. by the customers.

K-Hair Factory is open to your opinion about our policy. Please let us know if you have any recommendations for us to improve our work. We appreciate every one of your contributions.